1. This promotion is restricted to persons over the age of eighteen (18) years. Proof of age may be required prior to redemption of any prize.

2. The promotion will run from 8th March 2017 to 13th April 2017. VIVO Energy Uganda reserves the right to amend the duration of this promotion.

3. Decisions made by VIVO Energy Uganda shall be final and binding. By participating in the promotion, the participants/ consumers agree to abide by and observe these terms and conditions. 


4. Customers can participate in the promotion through either offsite or on site activations

  • Offsite activations will be conducted at selected offices, churches, shopping mall parking lots which will be visited by our activation teams to share the offers at Shell stations in the Shell True Queen campaign
  • On site Activations will be conducted at selected Shell stations countrywide. To participate purchase Shell FuelSave worth UGX 100,000 stand a chance to select a Shell True Queen Prize from the raffle box.

5. Purchases can be made by both men and women but prizes shall only be redeemed by women.

6. For every purchase of Fuel Save worth UShs 100,000/=, customers will be issued a receipt by the pump attendant. The customer will submit the receipt to the Station manager who will allow the customer to pick a voucher from a raffle box. Customers will be entitled to 1 (one) voucher in respect of each purchase of Fuel Save worth UShs 100,000/=. Whatever the customer finds on the voucher is the prize.

7. Anyone can participate in the promotion but only women are eligible for prize redemption.

8. Prizes are redeemable in Uganda only and are not transferable and any non-cash prizes shall not be redeemable for cash. All winners must redeem their prize no later than 12th may 2017, failing in which, they shall forfeit the prize. 


9. By agreeing to participate in the promotion you are giving VIVO Energy Uganda permission to contact you for further information.

10. By agreeing to participate in the promotion, all winners of the prizes agree that their full names, photos, video footage and other details be made public in such media that VIVO Energy Uganda may choose and that they will further agree to participate in all public relations and marketing activities of VIVO Energy Uganda on such terms, as VIVO Energy Uganda may require without any additional consideration.

11. All the ownership and intellectual property rights in the footage and visuals taken of any participant, his / her family and surrounding on lookers is and shall at all times remain the sole property of VIVO Energy Uganda.

12. Use of the materials stated above shall be at VIVO Energy Uganda’s discretion and VIVO Energy Uganda shall be entitled to disclose any of the participant’s details for administering the promotion, marketing and research related activities, fraud prevention and such other purposes as may be provided in terms and conditions herein and the law. 


13. The promotion is offered at the sole discretion of VIVO Energy Uganda and VIVO Energy Uganda reserves the right, to amend or vary these terms and conditions or to suspend/amend/terminate the promotion at any time. In case any of these circumstances arise, notice will be given by VIVO Energy Uganda through media advertisements. The notice will be effective immediately or on such date as shall be set out in such notifications.

14. On termination of this promotion for any reason not attributable to the participants, the participants will be required to redeem their prizes within thirty (30) days after such termination date.

15. VIVO Energy Uganda reserves the right to terminate any participant’s participation in the promotion upon: - 1. Suspicion of fraud or attempted fraud; or 2. Multiple claims of ownership over a voucher; or 3. Breach of any of these terms and conditions; or 4. Such circumstance as may be determined by VIVO Energy Uganda

16. If participation in the promotion is terminated under any of the circumstances set out in clause 15 above, the participant will lose the right to redeem his/her prize and the same will be deemed to have been forfeited. In addition, VIVO Energy Uganda reserves the right to take appropriate legal action, as it deems necessary, and recover damages and other expenses incurred in pursuing such action. 


17. All queries should be directed to the customer care helpline number 0312210010; available Monday to Friday from 8:00am to 5:00 pm. The customers can also use the toll free line 0800220400 also available Monday to Friday from 8:00am to 5:00 pm.

18. VIVO Energy Uganda reserves the right to amend and adjust the promotion format and timings as it deems fit.

19. VIVO Energy Uganda reserves the right to amend the mechanics & partner prizes as it deems fit at any point in the promotion.

20. VIVO Energy Uganda DOES NOT require you to pay cash, send airtime or any other consideration as a precondition in order to participate or claim any prize in this promotion, and VIVO Energy Uganda will not be liable for any losses or other damage incurred by any person who does not heed this caution.

21. Although VIVO Energy Uganda has used reasonable efforts to ensure that all information and materials relating to the promotion are accurate, VIVO Energy Uganda shall not be liable for any inaccuracy or errors in such information and/or material. VIVO Energy Uganda, its agents and sub- contractors will also not bear responsibility for any loss or damage to a participant, whether caused by self or any third party, arising from: - 1. Matters outside the control of VIVO Energy Uganda, its agents and sub-contractors including but not limited to force majeure events such as acts of God, computer viruses, power outages, etc; 2. Any technical failure or malfunction or any other problem with any machine, telephone network or system, service provider software or otherwise which may result in missing characters in the promotional packs, any entry being lost or not properly received, registered or recorded.

22. These terms and conditions are subject to interpretation by VIVO Energy Uganda and any questions or disputes shall be resolved by VIVO Energy Uganda and the decisions reached thereafter shall be final.

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